This policy describes how OK Petroleum collects, uses, and protects your personal information across our website, online store, mobile app, and in-person services.
01Overview
OK Petroleum ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use and safeguard it, and the choices you have. It applies to our website, our online store, our mobile app, and the phone, email, and in-person interactions you have with our team.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
03How We Use Your Information
We use your information to run our business and serve you well, including to:
- Process and deliver your heating oil and marketplace orders;
- Set up and manage automatic delivery, tank monitoring, and your online account;
- Keep a record of the pricing and delivery-timing disclosures you accepted for scheduled deliveries, so we can answer billing or delivery questions accurately;
- Take and process payments and prevent fraud;
- Respond to your questions and provide customer support;
- Send order confirmations, delivery updates, and service notices;
- Send price alerts, promotions, and news — only where permitted, and always with an easy way to opt out;
- Improve our website, products, and services; and
- Comply with legal, tax, safety, and regulatory obligations.
04Cookies & Tracking Technologies
Cookies are small files stored on your device. We and our providers use cookies and similar technologies to keep your shopping cart working, remember your preferences, measure site performance, and support marketing. You can control cookies through your browser settings; blocking some cookies may affect how parts of the site function. Where required by law, we request your consent before setting non-essential cookies.
05How We Share Information
We do not sell your personal information. We share it only as needed to operate our business:
- Service providers — payment processors, delivery and logistics partners, hosting, IT, email, and analytics vendors who act on our behalf and are bound to protect your data.
- Professional advisors — such as accountants, auditors, and attorneys, as needed.
- Legal & safety — when required by law, subpoena, or to protect the rights, property, or safety of our customers, our team, or the public.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, with notice as required by law.
06Payments & Order Security
Online payments are handled by reputable, PCI-DSS-compliant payment processors. Your card details are transmitted directly to the processor over an encrypted connection; we receive only the information needed to confirm and fulfill your order. We never ask for full card numbers by email or text.
07Data Security
We use administrative, technical, and physical safeguards — including encryption in transit, access controls, and secure hosting — designed to protect your information. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security. If you believe your account or information has been compromised, please contact us right away.
08Your Privacy Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Correct inaccurate information;
- Request deletion of your information, subject to legal exceptions;
- Opt out of marketing emails at any time using the "unsubscribe" link or by contacting us; and
- Ask how your information is used or shared.
To exercise any of these rights, contact us using the details in the Contact Us section. We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your rights.
09Data Retention
We keep personal information for as long as your account is active or as needed to provide services, and afterward as required to meet legal, tax, accounting, and safety obligations, resolve disputes, and enforce our agreements. Records of the disclosures you accepted for scheduled deliveries are kept with the related schedule and order history for the same period. When information is no longer needed, we securely delete or de-identify it.
10Third-Party Links
Our website may link to third-party sites and services we do not control, such as manufacturers, payment providers, or app stores. This policy does not apply to those sites. We encourage you to review the privacy policies of any third party before sharing information with them.
11Children's Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
12Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of our website or services after an update means you accept the revised policy.
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